At Honwax Honey, your satisfaction is our top priority.
We take great care to deliver 100% pure, natural, and fresh honey. However, if you receive a damaged, wrong, or defective product, we are here to help.
1. Returns Eligibility
You can request a return or replacement if:
- You received a damaged product
- You received the wrong item
- The product is leaking or broken
- The product is expired (rare)
- The seal is broken at the time of delivery
Note:
Because honey is a consumable food product, we do not accept returns for opened/used items unless the issue is due to damage or a defect.
2. Return Request Time Limit
You must raise a return or complaint within 48 hours of delivery.
After 48 hours, the product is considered accepted in good condition.
3. How to Request a Return
To request a return or replacement, contact us with order details and product images:
📧 honwaxhoney@gmail.com
📞 85109 61143
Please provide:
- Order ID
- Customer name
- Product photos showing the issue
- Unboxing video (if available; helpful for claim approval)
4. Refund Process
Refunds are approved in the following cases:
✔ Damaged or defective product
✔ Wrong item delivered
✔ Package lost in transit
✔ Leakage due to packaging failure
Refund Method:
Refund will be processed to your original payment method or bank account within 3–7 working days after approval.
5. Replacement Policy
If you prefer, we can send a replacement product instead of a refund.
Replacements are provided free of cost for eligible cases.
6. Non-Returnable Items
We do not accept returns for:
- Opened or used honey jars
- Products without original packaging
- Items returned without any valid issue
- Items damaged after delivery due to customer mishandling
7. Order Cancellation
You may cancel your order before it is shipped.
Once shipped, cancellation is not possible, but you may still request a return if there is an issue upon delivery.